Return Policy

Terms & Disclaimers | Privacy Policy | Coupon Policy

Individual products may vary concerning our return policy, so to make it easier, we have included each product's return policy, restock fees and other information on the product pages. Acceptance of this return policy and order completion includes acceptance of individual return terms that appear on those pages, as well as the terms and privacy policies listed above.  Special notes include:

Any special order products that Promolife does not list on our website or in the catalog, or all products that are discontinued, blemished or returned and therefore sold with a discounted price are not returnable.

Discount Package Purchases: Package purchases usually are discounted. If you wish to return only part of the package, then the items not returned revert to their original prices and the refund will be calculated accordingly.

Ozone and Oxygen Products:  Cancellations are subject to a minimum 15% restock fee.
 

How to return an item

A Return Authorization Number is required before an item can be returned. Please call 1-888-742-3404 (or 1-479-442-3404) or fill out a support ticket for a return authorization number which must be written on the return label or shipping box. Please do not send back any item unless you call for a return authorization number, at which time we will give you shipping instructions. Please include the reason for your return with the packing slip. If you do not have your packing slip, please indicate the reason for your return on a separate piece of paper along with RA#, name, address and phone. Packages sent without the RA number will be refused.

Wrap the package securely in its original packaging. The customer is responsible for loss or damage during shipping returns. We recommend all return packages be insured. It is highly advised to send the product back via a traceable method such as UPS Ground or FedEx Ground. Please provide Promolife with the tracking number upon shipment. Promolife is not responsible for lost or damaged items the customer sends back.

Promolife is not responsible to refund the customer for any expedited (One Day, Overnight, 2nd Day, etc.) shipping costs the customer may choose to use. All shipping costs to and from the customer will not be refunded. Any item(s) that was included free or was discounted because of a package price special will be deducted at full price if the item(s) is not returned.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of receipt of your item.
 

Damaged or Defective Items

Any product received damaged, defective, or if you receive the wrong product, will be promptly replaced or repaired at no cost to the customer if we are notified within 10 days from date of receipt. Shipping companies will not insure or allow us to place claims after this period of time. It is the customer's responsibility to immediately check your item for damage upon receiving.

Please note that if you wish to exchange items that are not defective or damaged, a processing fee or shipping fee will apply. The customer is responsible for return postage on all returns unless defective or damaged.

If damaged or defective and the customer wishes to return with no replacement the customer must pay for shipping charges. Customers will be responsible for all shipping and handling costs to and from Promolife or the manufacturer if a product is defective or fails after 30 days of receipt. Promolife reserves the right to replace or repair.
 

General Shipping Notices

Promolife offers free shipping on most items, but due to the rising costs of shipping we must deduct the amount it costs us to ship the product to your door from your refund. This applies to all returns unless otherwise noted. You are required to ship the item back at your expense.

If a product is lost and the item(s) is shown as "delivered" to the recipient's address by the shipping company (UPS, USPS, FedEx) and the recipient requests a refund and no longer wants the product, an investigation into what happened to the product will be required and settled before a refund can be issued to the recipient. If the customer still wishes to receive the product, a replacement product will be sent immediately. If a customer requests that we ship without signature required on package, and tracking shows "delivered," customer assumes full responsibility for loss of product(s), and no refund will be given.

If a freight delivery is lost or delayed the customer agrees to wait for the delay or receive a replacement unit. This pertains to large items such as saunas, compost toilets, etc.

If a large shipment is shipped via Freight and you schedule a delivery date but are not available or not capable of accepting the shipment for any reason, the shipping company will charge us a redelivery charge. This redelivery charge will be the receiver's responsibility and Promolife will be authorized to charge this amount to your account (credit card, purchase order, etc). If the freight delivery has arrived and the customer is not available for delivery, it is the customer's (receiver's) responsibility to pay any storage costs charged by the delivery company. If the customer does not wish to pay this fee the shipment will be shipped back to the shipper and the customer will be responsible for all round trip shipping costs and any restock fees.
 

International Orders

Credit cards may not be accepted on orders originating out of North America.  If you have any issues with payment, let us know and we will help you find an appropriate payment method.   Prices do not include international shipping, customs, duties, taxes or brokerage fees that apply to your country. The customer agrees to pay these fees. If you do not know what your country's customs, duties, taxes and/or brokerage fees are, contact your local office in charge of import information.

Customers who refuse shipment on any international order will be responsible to pay all shipping charges to and from the destination, as well as any duty, taxes or other charges that may be charged to Promolife Inc. There will also be a restock fee of 5%.              

All customers are responsible for knowing the voltage their country uses. The majority of Promolife’s products operate at 120 volts. If you are not sure of your voltage, please contact a local electrical store for information.

Warranty Issues: Customer is responsible for shipping costs when sending their product to and from Promolife for repair or replacement.